Refund & Return Policy

Overview

At Dermvitas, we are committed to providing high-quality wellness and personal care products. If you receive a damaged or defective product, we are here to assist you with a replacement or refund.

Eligibility for Returns

To be eligible for a refund or replacement, please ensure:

The product was received in a damaged or defective condition.
You contact us within 7 days of delivery.
You provide the order number, description of the issue, and photos of the product.

Non-Returnable Items

Please note that we cannot accept returns for:

Products that have been used or tampered with
Products damaged due to improper handling after delivery
Items not purchased directly from Dermvitas

Refunds

Once your claim is reviewed and approved, we will process the refund to your original payment method. Refunds may take up to 7 business days to reflect, depending on your bank or payment provider.

Replacements

If a replacement is requested and approved, Dermvitas will ship a new product at no additional cost. Shipping times for replacements may vary depending on your location.