Faqs (Frequently Asked Questions)

How long does delivery take?

Shipping times depend on the method you choose. All orders are processed within 1–2 business days (Monday–Friday) before dispatch.

Economy Shipping: Delivered in 14–18 business days (Monday–Friday) — includes 1–2 days processing and 13–16 days transit
Standard Shipping: Delivered in 10–14 business days (Monday–Friday) — includes 1–2 days processing and 9–12 days transit
Express Shipping: Delivered in 8–10 business days (Monday–Friday) — includes 1–2 days processing and 7–8 days transit

Shipping costs are calculated per product, and all orders are shipped via India Post.

For complete details, see our Shipping Policy.

What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

Where is your business located?

Dermvitas is based in India and ships to customers across the United States.

Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

What is your return policy?

We offer a simple, customer‑friendly return process. Full details are available in our Return Policy.

When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Refund Policy for more.

Do your products come with a warranty?

Yes, all purchases include a 30‑day warranty. More details can be found in our Return Policy.

How can I contact customer support?

You can reach us via the Contact Us page or email us directly at info@dermvitas.com.