Last updated: January 10, 2026 At Dermvitas, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

Return Window

  • You may return eligible items within 30 days of receiving your order.
  • Products must be unused, in their original condition, and include all packaging, tags, and accessories.
  • Our support team is available to guide you through the process.
  • We do not charge any restocking fees.

Return Costs

  • Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.
  • Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
  • Shipping fees paid at checkout are non‑refundable.

How to Return

  1. Contact Us: Email info@dermvitas.com with your order number and reason for return.
  2. Repack: Place the item securely in its original packaging with all accessories and documents.
  3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

Refunds

  • Once your return arrives, we will inspect the item to confirm it meets our return criteria.
  • Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? Contact us at info@dermvitas.com and we’ll arrange a quick exchange.

Non‑Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non‑returnable on their product pages.

Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.