Refund and Returns Policy

Last updated: 15 May, 2025

Scope & Intent

This Return and Refund Policy applies to all purchases made through the Dermvitas.com website.

Return Window

Customers in the United States , Australia and Canada have the right to cancel their purchase and return the product within 30 days of receipt.

Return Instructions

• Return Notification: To initiate a return, contact our support team at info@dermvitas.com with your order number.
• Return Authorization: After reviewing your request, we will provide instructions and, if applicable, a prepaid shipping label.
• Packaging & Shipping: Pack the item securely in its original packaging with all labels attached. Include the return authorization label and any necessary supporting documents.
• Return Costs: Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Dermvitas will cover the return shipping costs.

Specific Return & Refund Conditions

• Change of Mind: If you change your mind, you can return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
• Defective Products: If you receive a defective item, contact us within 48 hours with photos of the issue. If approved, we will issue a replacement or refund.
• Incorrect Product Received: If you receive an incorrect product, we will arrange a replacement or refund.
• Lost Shipments: If your order never arrives, contact us so we can investigate and issue a refund if necessary.
• Order Cancellation: You can cancel your order before it is shipped for a full refund.

Timelines & Conditions

• Return Period: Items must be returned within 30 days of receiving the product.
• Refund Processing: Once your return is approved, refunds are processed within 10 business days to the original payment method.
• Refund Approval: Refunds for defective or incorrect items are approved after inspection.

Refund Methods

• Original Payment Method: Refunds will be issued to the original payment method used at checkout.
• Exchange Policy: We accept exchanges for unused products in original packaging.
• Return Label: Click here to download the return label.

Shipping Method & Costs

• Shipping Partner: India Post
• Restocking Fee: No restocking fees apply.
• Legal Rights: This policy does not affect any applicable consumer rights.